An I-CARE Grateful Patient Letter Demonstrating Excellence
Last night, my grandsons brought me to your ER. I just want to say "Thank you" for the wonderful care and treatment we all got while there.
An I-CARE Grateful Family Letter Demonstrating Compassion
Late last year my mother passed away peacefully in the Intensive Care Unit. I am writing to make you aware of two very special, outstanding employees.
My mother collapsed with a heart condition. She was rushed... continue
Erin helped our ICU Care Team and a family in an extraordinary way. Our patient, a father of three, came to us with advanced cancer. Upon admission to the unit his wife was beside herself....so worried about their children. I spoke with the wife at length and then went to see Erin to see if she... continue
On Wednesday, June 28, Cardiac Cath Lab employees Daniel Gallagher, RN, and James Bunch, RTR, assisted Dr. Laszlo Fuzesi and the CT-ICU staff at the St. Elizabeth Campus in placing an emergent IABP (Balloon Pump), ultimately helping to save a patient's life. They quickly responded to the call... continue
Social Services was handling a case of a husband and wife who suffer from dementia and other medical problems and hadn't seen a physician for years. Social Services asked if the South Utica Medical Office could see the couple on the same day. Unfortunately, because of the provider's schedules,... continue
To the ENTIRE Family Medicine Residency Program Staff: I want to let all of you know that it was an absolute pleasure working with all of you in January. Thank you very much for making my Family Medicine rotation such a wonderful experience!
As a 46 year old stroke patient, I was very scared and didn't know what to expect. When I first arrived at the IRU, I was welcome by the staff. It was their priority to make me feel as comfortable and safe as possible. My stay here has been truly a home away from home. The staff treated me with... continue
I recently was a patient of Cardiac Services in the Cath Lab, ED and on 2C at the St. Elizabeth Campus of MVHS. This was not an easy time for me, having to deal with unknowns and being in a situation that was really out of my control.
The expertise and caring attitude of the staff, however... continue
I went into Faxton St. Luke's Healthcare on 11-30-17 for a re-section of cancerous bladder tumors performed by Dr. Kaye.
I was fortunate to be cared for by two of your RN's, Ann and Amy who both impressed me more than I could have possibly expected. They both were so genuine, kind,... continue
I just want to let you know how great Dr. Robertson and his staff at your Washington Mills location are. The girls at the front desk are great, his nurse coordinator, Jaime, is awesome. It took me a long time to find a doctor who didn’t appeared to be rushed and genuinely seems like he cares! I... continue
The care my mother received from the SEMC ED staff last night was the most professional, courteous and wonderful care that she has ever received in all the years coming here. The nursing staff and physician were outstanding. Thank you!
I am writing to commend Nicole Nichols, Wound Care nurse at the St. Luke's Campus. In October, my brother had surgery and ended up with a temporary colostomy, and I am his main appliance changer. Since he has been home, we have had trouble getting colostomy supplies due to manufacturers' back... continue
I just wanted to take a moment and thank the amazing St. Luke's staff for taking such a good care of my son during our 24-hour stay. Surgery went great; now the healing begins. To the OR staff, I can't even thank you enough for dealing with this emotional mommy, from the bottom of my heart I... continue
I began to have severe pain behind my ear, which became worse the next day and day after. The following day, I awoke with no taste in my mouth or on my tongue; by 2 p.m. that afternoon I couldn't shut my right eye and by 5 p.m. I couldn't control the right side of my mouth. Not certain what was... continue
The story below first appeared in the Letters to the Editor section of the Utica Observer-Dispatch on Saturday, November 25, 2017:
You Needn’t Leave Utica for Cardiac Care
Many people in our area believe they should go to a main cardiac center for their heart surgery. My... continue
My family have all been patients at the Whitesboro Medical Office for many years. Our youngest son is autistic and sometimes requires special considerations and accommodations for his healthcare delivery. He has a particularly acute fear of needles. Every year we try to do all of his... continue
During my entire stay, I was attended by staff who exhibited the highest degree of professionalism, knowledge and personal concern for me as one of their patients. I would like to highlight RN Darlene, a traveling nurse, RNs Jackie, Alyssa, Mary and Lyubov, and NT Darnell. They each exemplified... continue
Friday October 13, I underwent a successful left anterior hip replacement at St. Elizabeth’s. From check in at 5:30 a.m. to discharge home with a cane at 2:30 p.m., the staff is to be commended for the wonderful care and attentiveness to getting me up on my feet again. There was never a time of... continue
In early October, 2017, I was admitted to St.Elizabeth with a very serious illness. After receiving excellent treatment at ICU, I was admitted to the Neuro Peds Unit for an extended period of time. The nurses and student nurse Krystal took great care and concern for my recovery. Amber Hegamin,... continue
I attended crutch training this morning. I wanted to pass along to you the excellent experience I had with my trainer Megan, as well as Lisa whom guided me through the paperwork. I am a branch manager for a local bank, and I understand the value of excellent service. I am sure you understand how... continue
I would like to commend the staff of St. E's for the superb service they rendered to my mother-in-law on the cardiac cath floor... Everyone we -- the family -- encountered was pleasant and caring and provided exceptional support and assistance. Everyone was friendly, took time to add a personal... continue
We wish to thank the doctors, nurses, techs, aides and support staff who cared for our loved one during his recent stays at your hospital. He was treated with care and professionalism by the ER doctors, nurses and techs before being admitted and receiving an angioplasty and three stents. Another... continue
I cannot begin to thank the 4th Floor staff enough. From the doctors, nurses and support staff, the care and treatment I received was second to none. Everyone I came in contact with was extremely polite, efficient and extremely professional. I lacked for nothing, and any questions I had were... continue
I just want to thank you for everything you've done. I don't think you realize how much you've helped me -- listening, pushing me when I needed it, advice, caring and even saving my life when I didn't want to be saved. Each call, my many problem calls, you've been there for me. You're part of my... continue
My uncle has been in your hospital for over 2 weeks. This past Thursday, an ER tech named Dan was training on the critical care floor & served as our nurse. He was friendly, empathetic, kind, extremely knowledgeable and efficient. If we had a question, he answered it or sought out the answer... continue
I want to extend my thanks to Erica and John in Respiratory for all their kindness and guidance during my recent Pulmonary Breathing Test. They were very welcoming from the moment I walked in and eased my nervousness for a test that I had never had. During the test, they were informative about... continue
Compliments to all of the staff on 2A that took care of my brother. You made him feel good again, and start cracking his jokes; it helped him immensely. I can never thank you enough.
Excerpts from a patient letter sent to one of our providers at Faxton Urgent Care
When I arrived at Faxton Urgent Care I was expecting an antibiotic and maybe a breathing treatment because I felt like my lungs hurt. Blood work along with a chest x-ray and an EKG were ordered. You... continue
My father has been a patient on 3C for 10 days now...I can honestly say he has been given the best care and attention by the staff. I would like to especially mention RNs Mike and Ryan, and Monique. Truly, Mike has gone above and beyond his duties as an RN...It's great to see that there are... continue
I had my first appointment with the South Utica office and saw EJ. I would like to express my pleasure with her experience, knowledge and helpfulness through the entire exam. She listened and gave me some great medical advice. It was really, really awesome to have a provider that was actively... continue
My son was sent to St Luke's ER where we were promptly taken care of with a team of people who listened to us. He was admitted with pneumonia to the Pediatric Unit. I cannot begin to tell you how amazing the staff is. They did their jobs, did them well and took such good care of not only my very... continue
I recently was a patient in your hospital in Room 411. My nurse on days was Iryna. She was beyond being outstanding. I felt such personal concern for my situation. The day charge nurse was Yelena. Her upbeat personality and nursing skill knowledge was wonderful. On the evening shift, a young man... continue
I would like to compliment the wonderful staff in Neuro Peds. During five days last week, the hard-working nurses and technicians ensured that I was taken care of and comfortable at all times, no matter how busy the unit was. I would like to give a special thank you to the following nurses and... continue
A member of my family recently took her niece, an RN, to a local urgent care because of a lingering cold and respiratory symptoms getting more severe. The urgent care had sign saying it was a 3 hour wait to be seen. So they did the right thing and went to Faxton Urgent Care and were so impressed... continue
My mother was recently in St. Luke's Emergency Department for evaluation and I just wanted to write about our experience. Theresa, the nurse on duty that day and Doreen, the nurse's aid, where outstanding! They were VERY helpful and provided anything that was asked for/needed, and proactively... continue